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Frequently Asked Questions

1. How long are shipping times?
Your item(s) will ship within two (2) to four (4) days of your order and then take-up to two (2) to three (3) weeks to reach your doorstep. At Green Kitchen Company we always strive to get your item(s) to you in the quickest, most economical way possible. You can read more about our shipping policy here, Green Kitchen Company Shipping Policy


2. What is your return policy?
We believe in the products we sell. In most instances, if within thirty (30) days of receipt, you are not happy with your item(s), you may receive a full refund, minus any shipping and handling charges. Please note this applies only to regular priced items. You can read more about our return policy here, Green Kitchen Company Return/Refund/Exchange Policy


3. Can I cancel my order?
Cancellations are possible if you do not receive your package within the period specified for each individual product. Sometimes orders are shipped out before we can process the cancellation. So, if you cancel your order but still receive the package, please contact our customer service department at customerservice@greenkitchencompany.com. You can read more about our cancellations policy here, Green Kitchen Company Return/Refund/Exchange Policy


4. What happens if I receive the wrong item?
If you did not receive the exact item(s) you expected or if you have any other questions or concerns, please contact our customer service department at customerservice@greenkitchencompany.com. You can read more about receiving the wrong item here, Green Kitchen Company Return/Refund/Exchange Policy


5. Do you offer exchanges?
We offer exchanges only for items that exhibit manufacturing defects. Please note this only applies to regular priced items. However, if your purchased item(s) display quality control issues or for any reason you did not receive the exact product you expected, please contact our customer service department: customerservice@greenkitchencompany.com. You can read more about our exchange policy here, Green Kitchen Company Return/Refund/Exchange Policy